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  3. Selling Tickets: Issuing Refunds

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Selling Tickets: Issuing Refunds

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  • I accidentally revoked a guest's ticket. Can I undo the revoke?
  • How does a ticket purchaser go about requesting a refund?
  • How do I issue a refund?
  • Can Splash issue a refund on my (the event organizer's) behalf?
  • If I issue a refund, how do I ensure that the person doesn't attend the event anyway?
  • How will I know when the refund has been processed?
  • Is there a way to look at only refunded ticket purchases?
  • I see tickets marked as "refunded" that I never refunded. What's going on?
  • The "refunded" dollar amount on my ticket portal is higher than expected. Why?
  • Can I offer partial refunds to my guests?

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