Selling Tickets
Stripe Guide
- What is Stripe?
- Why is Stripe Splash's primary payout method?
- Why don't I see Stripe as a payout option in my account?
- Is Stripe secure?
- How do I get started with Stripe?
- Can I switch my payout method after I've sold tickets with Stripe?
Selling Tickets: Creating Tickets
- How do I set up separate calendar invites for each ticket type?
- What limitations can I set for ticket purchases?
- Creating a Buy One, Get One Free Ticket Setup
- What are Ticket Order Time Limits, and what do I need to know about them?
- Why do guests have to enter their email twice to reserve tickets?
- Will my ticket sales automatically close?
Selling Tickets: Customizing Ticket Messaging to Attendees
- How do I add the event location on my guest's ticket confirmation email?
- Can I edit the refund receipt email my guests receive?
- Can I control how ticket purchases appear on my guests' credit card statements?
- How can I capture information from my guests when they purchase tickets?
- I need guests to submit a file (e.g. resume, headshot) with their registration. Is that possible?
- How do I download or export files submitted by ticket buyers?
Selling Tickets: Understanding Ticket Fees
- If I issue a partial refund, are the fees partially refunded?
- Can I pass ticket fees onto buyers?
- How much are fees per ticket?
- What payment types does Splash accept for ticket sales?
- Can I have my attendees pay the Splash fee?
- I am organizing a free event but want to issue tickets. Is there a fee for this?
Selling Tickets: Inputting Tax Information
- Am I required to charge sales tax?
- What tax forms do I have to submit?
- What is the form 1099-K?
- When do I have to submit my W-9 form by?
- What will I receive once I've submitted the W-9 form?
- What if I've been collecting money on behalf of a third party?
Selling Tickets: Generating & Using Discount Codes
- How do I create a discount code?
- Can I limit the number of times a discount code is used?
- How do I apply discount codes to a specific ticket type?
- How do I upload multiple discount codes?
- How do I mass generate discount codes?
- How do I edit or delete a discount code?
Selling Tickets: Issuing Refunds
- I accidentally revoked a guest's ticket. Can I undo the revoke?
- How does a ticket purchaser go about requesting a refund?
- How do I issue a refund?
- Can Splash issue a refund on my (the event organizer's) behalf?
- If I issue a refund, how do I ensure that the person doesn't attend the event anyway?
- How will I know when the refund has been processed?
Selling Tickets: Getting Paid for Ticket Sales (Payouts)
- Can I collect credit card information to charge attendees at a later date?
- How do I correct the payout error 82677 "Business legal name is invalid"?
- Does any action need to be taken to trigger my payout?
- What happens when a ticket is marked as disputed?
- When will Splash send me my ticket payout?
- What is a ticket payout?