Splash makes it easy for registered guests to cancel their registration – giving organizers a better sense of who's coming, while improving waitlist and conversion rates.

In this article, learn how to add a cancel button to your emails, test the cancellation process from start to finish, and manage canceled guests in your guest list.

	This feature is available to Basic, Pro, and Enterprise plans
	Roles available: Admin, Admin (Basic), Group Manager, Creative Specialist, Integrations Specialist, and Event Organizer
	This feature is in General Availability

On this page:

Add a cancel button to your emails

Adding a cancel button to your emails allows guests to cancel their registration without having to contact you.

To add a cancel button to your emails:

1. Click the Email tab.
2. Select your email.
3. Under Email Layout, click the + button.
4. Click Cancel RSVP.
5. Style the button to your liking. 
6. Click Save.

If you’d like to change an existing button to a cancel button, follow these steps:

1. Click the Email tab.
2. Select your email.
3. Click the button you’d like to change within the Email Layout.
4. Open Button Settings.
5. In the URL field enter [cancel_RSVP].
6. Click Save.

Test the cancellation experience

When guests click the cancel button, they’ll land on a Splash page with two options: Return to Event and Cancel RSVP.

Clicking Yes, Cancel RSVP will display an on-page confirmation message confirming registration has been canceled.

Guests only receive an on-page confirmation for their cancellation and won’t receive an email confirmation.

To test the cancellation process, you’ll need to submit a test RSVP and send yourself an email with the cancel button included. 

Follow these steps:

1. RSVP Yes to your event.
2. Send yourself an email with the cancel button included.
3. Open the email and click the Cancel RSVP button.
4. Click Yes, Cancel RSVP.

Guests must have an Attending or Waitlisted status for the cancel button to work. 

If a guest is listed as No Status or Not Attending and clicks a cancel button, they’ll receive the following message.

Manage cancellations in your guest list

All canceled registrations are tracked in your guest list. 

When guests cancel, their status is updated to Not Attending and they’re automatically added to a Canceled list. The Canceled list can be found on the left-hand side of your guest list.

To reverse a guest’s cancellation, update the guest’s status directly within your guest list.

The guest will remain on the Canceled list, but can be removed by following these steps:

1. Click on the Guests tab.
2. Click on the guest.
3. Hover over the Canceled list.
4. Click the X icon to remove the guest from the list.