Splash's ticketing solution makes it easy to create and sell tickets that maximize event revenue.

In this article, learn how to set up your payout method, create tickets, customize the registration experience, generate discount codes, and manage ticket orders post-sale.

	This feature is available to Free, Basic, Pro, and Enterprise plans
	Roles available: Admin, Admin (Basic), Group Manager, Creative Specialist, Event Organizer, Integrations Specialist, and On-Site Specialist
	This feature is in General Availability

On this page:

Create a ticketed event

To create a ticketed event:

1. Click New Event from your Events Dashboard.
2. Select Ticketed Event at the top of the create form.
3. Enter your event details.
   

   Note: If your organization has access to multi-currency ticketing, you’ll see an option to choose ticket currency. This functionality is currently in Limited Availability only.

4. Select a theme.

Next, you’ll land in your Event Overview. The Event Overview includes two ticketing touch points: the Ticket Editor and the Ticket Purchase Form. The Ticket Editor is where you’ll manage your tickets, discount codes, and payout. The Ticket Purchase Form is where you’ll create your branded registration experience.

If you’ve already created a non-ticketed event and haven’t started collecting RSVPs, you can update your page to sell tickets using these steps:

1. Click Settings.
2. Scroll to Registration Type.
3. Select Sell Tickets.
4. Click Save.

Next, set up your payout method in the Ticket Editor.

Set up your payout method

Splash offers ticket sales through Stripe. 

Before you start selling tickets, you’ll need to configure your payout.

To set up your payout method:

1. Click the Tickets tab or Ticket Editor touchpoint.
2. Click Payouts.
3. Click Select a Payout Method.

Splash issues payouts through the payment processor Stripe. Stripe allows you to issue payouts on your own schedule, giving you total control of your funds.

You’ll be prompted to connect an existing Stripe account or create a new one. After your account is connected, you can start adding tickets.

Create tickets

Splash allows you to create different ticket types to fit your event needs. Within each ticket you can customize your ticket details, add questions to your order form, and decide how to collect order form information.

To create a ticket:

1. Click the Tickets tab or the Ticket Editor touchpoint.
2. Click New Ticket Type.

Creating a ticket consists of three sections:

• Ticket Setup
• Order Form Questions
• Order Form Options

For additional ticket settings, click back into the Ticket Editor touchpoint. To the right of your tickets, you’ll find settings to:

• Sort order display
• Limit one email per order
• Add guest name to ticket

Once all tickets are created, move on to styling the purchase form.

Design the ticket purchase form

The ticket purchase form is where guests will choose which tickets to buy. Create an on-brand purchasing experience by customizing the font and colors within the form.

Click the Ticket Purchase Form touchpoint from your Event Overview to get started. Once the purchase form is designed, click Save. Next, you can customize your confirmation messaging.

Customize confirmations

Guests receive two types of confirmation messages after registering. The first is an on-page message that confirms registration is complete. The second is an email that includes the guest’s ticket receipt and any additional event information you choose to include.

To edit your confirmation messages, click on the Confirmations touchpoint from the Event Overview. If editing a ticket, click the Customize Confirmation Message button at the bottom of the ticket form.

In the top left-corner of the touchpoint, you’ll find a dropdown for the different types of confirmation messages that can be created:

• Default
• Multiple Tickets
• Add Custom

Click Design under each confirmation to edit the text, font, and colors for each message. An option to include calendar attachments in each confirmation message is available. For email confirmations specifically, there’s also an option to include a PDF of the ticket.

Generate discount codes

Discount codes can be added one-by-one, generated en masse, or imported in bulk via a CSV file.

To create a new discount code:

1. Click the Tickets tab or Ticket Editor touchpoint.
2. Click Discount Codes.
3. Click New Discount Code.

On the next page, you’ll find the following options:

• Single Code
• Multiple Codes
• Import CSV
• Export CSV

Additionally, you can select custom dates the discount code is available for as well as any specific tickets the code is limited to.

Confirm registration settings

Before you debut your event, you’ll need to review your registration settings.

To get started:

1. Click Settings.
2. Open the Privacy tab.

Here, you can choose to keep your event public or make it a private or restricted event. Additionally, you can require your guests to enter a separate email address for each ticket purchased using the Ticket Limit Once per Email setting.

Next, click the Event Information tab.

Use one of the following registration statuses to automatically open or close ticket sales:

• Keep RSVPs open indefinitely
• Close RSVPs indefinitely
• Close RSVPs automatically at event start
• Close RSVPs 3 hours before the event
• Close RSVPs 6 hours before the event
• Close RSVPs 1 day before the event
• Close RSVPs at capacity

If you choose to keep RSVPs open indefinitely, you’ll need to manually update your registration status post-event. Otherwise, ticket sales will remain open.

Lastly, publish your event so guests can access your event page and you can start selling.

Manage ticket orders

In the RSVPs tab, you’ll find each guest’s ticket order and your event’s total ticket sales.

Click Add Attendee or Import Attendee to add new ticket orders.

To see order details or edit an attendee, hover over the guest and click the pencil icon on the right.

On the Edit Attendee screen, you can:

• Resend ticket holder email
• Resend receipt to purchaser
• Resend entire order
• Process refund

If a guest needs to transfer a ticket, you can update the ticket holder’s name and email address here.