Splash allows you to create different ticket types to fit your event needs. This includes paid tickets, donation-based tickets, free tickets, and add-on tickets.

In this article, you’ll learn how to create ticket types, manage your ticket settings, ask custom questions at checkout, and assign tracking links.

	This feature is available to Free, Basic, Pro, and Enterprise plans
	Roles available: Admin, Admin (Basic), Group Manager, Creative Specialist, Integrations Specialist, Event Organizer
	This feature is in General Availability

On this page:

Step 1: Create a ticket type

Before you start, familiarize yourself with the instructions for creating a ticketed event in Splash’s Ticketing Overview.

Splash offers four different ticket types: Standalone, Add-On, RSVP ticket, and Donation.

Standalone

A standalone ticket is the most common ticket type in Splash. By default, any new ticket you create is a standalone ticket.

To create a standalone ticket:

1. Click the Tickets tab or the Ticket Editor touchpoint.
2. Click New Ticket Type in the upper right.
3. Proceed to Step 2: Customize ticket details.

If you want to offer an add-on ticket (below), you must create a standalone ticket first.

Add-On

Add-On tickets are typically used to sell event upgrades. Once a guest chooses a standalone ticket, any associated add-on tickets will appear.

Example: You want to offer a T-shirt add-on ticket to both the VIP and General Admission standalone tickets.

To create an add-on ticket:

1. Click the Tickets tab or the Ticket Editor touchpoint.
2. Click New Ticket Type in the upper right.
3. Click the Standalone Ticket dropdown in the Availability section.
4. Select Add-On Ticket.
5. Choose which standalone tickets the add-on ticket should apply to.
6. Proceed to Step 2: Customize ticket details.

RSVP Ticket

A RSVP ticket is a free ticket. Purchasing language is removed in a free ticket’s order form, checkout page, and email confirmation.

Example: You’re hosting an event that includes multiple sessions or spans multiple days. Each session or day can be represented by a RSVP ticket type.

To create a RSVP ticket:

1. Click the Tickets tab or the Ticket Editor touchpoint.
2. Click New Ticket Type in the upper right.
3. Click the Make this an RSVP Ticket checkbox at the bottom of the Ticket Setup section.
4. Proceed to Step 2: Customize ticket details.

Donation

Donation tickets enable you to collect voluntary donations from guests, with a maximum or minimum donation amount.

To create a donation ticket:

1. Click the Tickets tab or the Ticket Editor touchpoint.
2. Click New Ticket Type in the upper right.
3. Click the This ticket is a Donation checkbox inside the Ticket Price section.
4. (Optional) Choose a minimum and maximum donation amount.
5. Proceed to Step 2: Customize ticket details.

Step 2: Customize ticket details

Once you decide on a ticket type, it’s time to customize the ticket details located in the Ticket Setup section.

These details include ticket name, custom dates and times, description, ticket quantity, per-order limit, order time limit, ticket price, and availability.

Ticket Name

Enter the name of the ticket. This name will appear on the guest-facing order form.

Customize Dates & Times

Select the Customize Dates & Times checkbox to assign your ticket a specific date and time. This date and time must be within the timeframe of your event's date and time, found in the Settings tab.

The ticket's accompanying confirmation email, ticket PDF, and calendar invite will update accordingly. If a guest purchases multiple tickets — each with a different date and time — then the guest will receive multiple calendar invites.

Description

Enter any extra information about the ticket. This text will appear in the ticket order form.

Splash’s description field supports the following HTML tags:

• a (links)
• strong (bolded text)
• em (italicized text)
• u (underlined text)
• p (paragraph)
• br (line break)

Ticket Quantity

The default ticket quantity, or number of tickets available for purchase, is 50. Adjust this to any desired amount.

Click Show guests number of remaining tickets to display the available tickets in the ticket’s order form.

A sold-out tag will appear in the ticket order form when the ticket quantity is reached.

Per-Order Limit

Per-Order Limit allows you to set the number of tickets guests can buy in an order.

Enter a minimum and maximum quantity.

Order Time Limit

Order Time Limit is the amount of time a guest can keep tickets in their cart before the purchase page expires.

A timer will appear in the upper-right corner of the purchase page. If the timer runs out before the purchase is made, the purchase page will reroute to the main event page.

Ticket Price

Enter the base cost of the ticket.

Choose whether to pass the Splash fee onto the buyer or absorb the fees.

Availability

Select the dropdown under Availability to choose one of the following states: On-Sale, Limited Availability, and Deleted.

On-Sale

This is the default state that signifies that the ticket type is available for purchase on your event page.

Limited Availability

Choose Limited Availability to set a timeframe for when the ticket is available for purchase. If a guest opens the form outside that timeframe, they will not see the ticket.

Under Exclusive to Tracking Links, select a tracking link to make the ticket type hidden unless the selected tracking link is used.

Deleted

Choose Deleted to remove a ticket from the order form. This will not affect any existing ticket sales.

Step 3: Add questions to your order form

Locate the Order Form Questions section to begin creating custom questions. These will be used to collect information from guests during the checkout process.

Click Add Questions to choose from Splash’s template questions or to create your own questions.

To add questions from another ticket, click Copy from Another Ticket button. Then, select the name of the ticket.

Step 4: Choose how to collect the data

From the Collect this info dropdown, select whether you’d like to ask these questions:

• For each ticket: If guests purchase two tickets, they are prompted to answer these questions twice.
• Once per order: If guests purchase two tickets, they are prompted to answer these questions once.

Step 5: Customize your confirmations

As the last step on this screen, click the Customize Confirmation Message button to navigate to the Confirmations touchpoint.

From here, you can customize the content and design of the on-page and email confirmations. The email confirmation acts as a ticket receipt for guests.

Step 6: Confirm your order settings

The final step in creating your tickets is to confirm your order settings. Splash offers two order settings:

1. Ticket Limit once per order: This setting requires guests to enter a unique email address on each purchased ticket. Guests can still buy as many tickets as they’d like, but each ticket must belong to a unique ticket holder.
2. Limit one order per email: This setting restricts a guest, or a unique email address, to one order. The guest can purchase as many tickets as they'd like within that order, but they can't return to your event page to submit additional orders.

To enable Ticket Limit once per email:

1. Click on the Settings tab of your event.
2. Navigate to the Privacy tab.
3. Enable Ticket Limit once per email.

If a guest attempts to use the same email address on multiple tickets, they will see a “This email address has already been used for a ticket” error message.

To enable Limit one order per email:

1. Click on the Tickets tab or the Ticket Editor touchpoint.
2. Enable the Limit one order per email setting on the right-hand side.

A guest will need to enter their email address before they can proceed to the purchase page. The email address will auto-populate in the purchaser information section of the purchase page.