Creating Tickets Follow
Splash allows you to create different ticket types to fit your event needs. This includes paid tickets, donation-based tickets, and free tickets.
In this article, you’ll learn how to create ticket types, manage your ticket settings, ask custom questions at checkout, and set registration limits.
This feature is available to Free, Basic, Pro, and Enterprise plans | |
Roles available: Admin, Group Manager, Creative Specialist, Integrations Specialist, Event Organizer | |
This feature is in General Availability |
Note: Multi-currency ticketing is currently in Limited Availability and available to paid Splash plans only. |
On this page:Step 2: Select the ticket price Step 3: Add questions to your order form |
Before you start, familiarize yourself with the instructions for creating a ticketed event in Splash’s Ticketing Overview.
To start creating tickets:
- Click the Tickets tab or the Ticket Editor touchpoint.
- Click Create Ticket in the upper-right.
- Proceed to Step 1: Add ticket details.
Step 1: Add ticket details
Customize the ticket details in the Ticket Setup section.
These details include ticket name, description, custom dates and times, ticket quantity, per-order limit, order time limit, and availability.
Ticket Name
Enter the name of the ticket. This name will appear on the guest-facing order form.
Description
Enter any extra information about the ticket. This text will appear in the ticket order form.
Splash’s description field supports the following HTML tags:
- a (links)
- strong (bolded text)
- em (italicized text)
- u (underlined text)
- p (paragraph)
- br (line break)
Customize Dates & Times
Note: This step is only necessary if your event spans multiple days or if your tickets correspond to sessions. |
Select the Customize Dates & Times checkbox to assign your ticket a specific date and time. This date and time must be within the timeframe of your event's date and time, found in the Settings tab.
The ticket's accompanying confirmation email, ticket PDF, and calendar invite will update accordingly. If a guest purchases multiple tickets — each with a different date and time — then the guest will receive multiple calendar invites.
Quantity
The default ticket quantity, or number of tickets available for purchase, is 50. Adjust this to any desired amount.
Click Show guests number of remaining tickets to display the available tickets in the ticket’s order form.
A sold-out tag will appear in the ticket order form when the ticket quantity is reached.
Per-Order Limit
Per-Order Limit allows you to set the number of tickets guests can buy in an order.
Enter a minimum and maximum quantity.
Availability
Select the dropdown under Availability to choose one of the following states: On-Sale, Limited Availability, and Not available.
On-Sale
This is the default state that signifies that the ticket type is available for purchase on your event page.
Note: Your event page’s registration status must be open. |
Limited Availability
Choose Limited Availability to set a timeframe for when the ticket is available for purchase. If a guest opens the form outside that timeframe, they will not see the ticket.
Under Exclusive to Tracking Links, select a tracking link to make the ticket type hidden unless the selected tracking link is used.
Not Available
Choose Not Available to remove a ticket from the order form. This will not affect any existing ticket sales.
Note: Not Available tickets will still appear in the Tickets tab and Ticket Editor touchpoint. To edit a Not Available ticket, change its availability to On Sale or Limited Availability. |
Step 2: Select a ticket price
Splash offers different ticket types based on pricing: Paid, Free, and Donation.
A paid ticket is the most common ticket type in Splash. By default, any new ticket you create is a paid ticket.
- Paid: Fixed price
-
Free:
- No currency amount associated with the ticket
- This ticket type does not require payment method connection
-
Donation:
- Guests can choose amount to pay for ticket
- Host can select min/max price as optional amount indication
Notes:
|
Link: Learn more about Splash and Stripe fees. |
Step 3: Add questions to your order form
Select the Order Form tab to begin creating custom questions. These will be used to collect information from guests during the checkout process.
Click Add Questions to choose from Splash’s template questions or to create your own questions.
Link: Learn how to build a form in Splash, including advanced techniques like conditional logic and field mapping. |
To add questions from another ticket, click Copy from Another Ticket button. Then, select the name of the ticket.
Link: Learn how to style your form using the Ticket Purchase Form touchpoint. This includes creating unique styles for each ticket type. |
Step 4: Set order time limit
Under the Order Form tab.
Order Time Limit is the amount of time a guest can keep tickets in their cart before the purchase page expires.
A timer will appear in the upper-right corner of the purchase page. If the timer runs out before the purchase is made, the purchase page will reroute to the main event page.
Note: If there are multiple tickets with different order time limits, then the purchase page will respect the shortest time. |
Step 5: Set registration limits
Go to the Event overview page and select Settings on the left side.
From there locate the Registration Limits section under the Event Information tab. Select the options for your event.
-
Limit attendees to register once: Guests can only submit the ticket purchase form once using their email address
- Require unique emails for every ticket: Guests are required to enter a separate email address for each ticket purchased.
Step 6: Customize your confirmations
Go to the Event overview page and click the Confirmations touchpoint.
From here, you can customize the content and design of the on-page and email confirmations. The email confirmation acts as a ticket receipt for guests.
Link: Learn how to use the Confirmations touchpoint to create different confirmation experiences for each ticket type. |
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