Splash charges a service fee for every paid ticket sold. Additionally, Stripe — Splash’s primary payment processor — charges a payment processing fee.

On this page:

Fee breakdown

Once you create a new ticket type, you’ll see a breakdown of the associated ticket fees. There are two parts: a Splash service and Stripe processing fee.

Keep reading to learn more about how Splash and Stripe calculate their fees.

Splash service fees

Splash’s service fee is 1.6% + $0.49 per ticket. 

For paid Splash plans, Splash’s service fee is 1.25% + $0.49 per ticket. 

Stripe processing fees

The default Splash merchant fee is 2.9% + .30 cents per USD transaction. This is known as the payment processing fee, which Splash does not have any control over.

There’s an additional 1.5% and 1% for currency conversion for non-USD transactions (multi-currency ticketing is currently in Limited Availability).

Merchants who surpass $100k a year in sales via Stripe are eligible for discounts. Reach out to Stripe for more information. 

Total fee breakdown example

For free Splash accounts, the total breakdown of ticket fees typically* comes out to: 

• 1.6% in Splash service charge fees
• $0.49 per ticket for Splash operational charges
• Stripe processing fee for USD transactions: 2.9% + .30 cents 
• Stripe processing fee for non-USD transactions: an additional 1.5% and 1% for currency conversion (multi-currency ticketing is currently in Limited Availability)

*Stripe processing fees can be negotiated directly with Stripe.

Here’s an example of how the fees work for a $10.00 ticket where the fees are passed on to the buyer:

• $0.16 in Splash service charge fees
• $0.49 in Splash operational charges
• $0.61 in Stripe processing fees

In this case, the buyer pays $10.65 and your revenue is $9.39. A breakdown of the fees can be found inside each ticket type.

Fees and refunds

When an order is fully refunded, the Splash service fees associated with that order are also fully refunded. Stripe’s payment processing fees cannot be refunded.

If you complete a partial refund, then the Splash service fee will be partially refunded as well.

Non-profit (NPO) fees

As a non-profit organization (NPO) using a free Splash account, you’re eligible for the following discounted Splash fees:

• 2.90% + $0.30 in Stripe processing fees (contact Stripe for NPO discounts)
• 1.25% in Splash service charge fees
• $0.49 per ticket for Splash operational charges

NPOs on a paid Splash plan also receive discounted Splash fees:

• 2.90% + $0.30 in Stripe processing fees (contact Stripe for NPO discounts)
• 1.00% in Splash service charge fees
• $0.49 per ticket for Splash operational charges

To inquire about these rates, submit a request to Splash’s support team with your NPO's 501(c)(3) or Employee Identification Number (EIN).

Choose who pays the fees

You can decide to pass Splash’s service fees onto buyers or absorb these charges.

When you choose to pass Splash’s service fees onto buyers:  

• The gross ticket price increases due to the addition of Splash’s fees.
• Splash’s service fees are still deducted, but they will be offset by the higher gross ticket price.

When you choose to absorb Splash’s service fees:

• The ticket price remains the same for the buyer.
• Splash’s service fees are deducted.

To decide who pays the fee:

1. Click the Tickets tab.
2. Click inside a ticket type.
3. Locate the Pass Splash fees onto buyer dropdown.

Adjust the toggle to Absorb Splash fee if you prefer to take the Splash fee out of your ticket revenue.