Splash administers payouts through Stripe, a leader in online payment processing. A payout refers to the transfer of ticket funds to your bank account in the form of a deposit.
Stripe offers daily payouts, best-in-class fraud prevention, automated dispute resolution, and competitive ticket fees.
In this article, learn how to connect your Splash page to Stripe to receive automated payouts and manage your ticket orders.
|This feature is available to Free, Basic, Pro, and Enterprise plans|
|Roles available: Admin, Admin (Basic), Group Manager, Creative Specialist, Integrations Specialist, Event Organizer|
|This feature is in General Availability|
On this page:
Getting started with Stripe
(Step 1/3) Selecting Stripe as a payout method
Begin by creating a ticketed event, then follow the steps below to connect to Stripe:
- Click the Tickets tab from inside your event.
- Select the Payouts tab.
- Click the Select a Payout Method button.
- Select Stripe.
- Click the Connect with Stripe button.
From here, you can sign in to an existing Stripe account or refer to the next section to create a new Stripe account. If you’re signing in to an existing Stripe account, make sure you are the Administrator of the account.
Note: If you’re on a paid Splash plan and you don’t see Stripe as a payout option, reach out to your Customer Success Manager for access.
(Step 2/3) Creating a Stripe account
It’s free to sign up for a Stripe account, meaning no setup fees, monthly fees, or hidden fees.
Stripe requires an application form for both businesses and individual sellers. It’s recommended that an individual authorized to sign on behalf of your company, like a Controller or other member of your finance team, fills out the Stripe application form.
Please note, Stripe’s application form requires the following information:
- Employee Identification Number (EIN) for business accounts
- Social Security number for personal accounts
Note: Public companies may bypass certain application requirements by writing into firstname.lastname@example.org
For more information on creating a Stripe account, refer to Stripe’s documentation.
(Step 3/3) Customizing the purchase description
Once your new or existing Stripe account is connected, you’ll be brought back to Splash to complete the final step: entering a purchase description.
This is the description that will appear on your guests' billing statements. It’s important to make it specific to your event so guests are aware of where the charge came from. This can help prevent disputes, discussed more below.
Enter a 5-18 character description for your event in the text field, then click Save.
Note: The purchase description set in Splash will override the purchase description set in Stripe.
Understanding Splash and Stripe fees
Splash service fees
Splash’s service fee is 1.6% + $0.49 per ticket.
Paid Splash plans are subject to a discounted Splash service fee rate. Reach out to your Customer Success Manager for more information.
Stripe processing fees
The default Splash merchant fee is 2.9% + .30 cents per transaction. This is known as the payment processing fee, which Splash does not have any control over.
Merchants who surpass $100k a year in sales via Stripe are eligible for discounts. Reach out to Stripe for more information.
Note: Any organizer that previously negotiated fees with Stripe for their merchant account, and has connected that account to their Splash page, will be charged the negotiated fees.
Total fee breakdown
The total breakdown of ticket fees for Splash typically* comes out to:
- 1.6% in Splash service charge fees
- $0.49 per ticket for Splash operational charges
- 2.9% + .30 cents in Stripe processing fees per transaction
*Stripe processing fees can be negotiated directly with Stripe.
Here’s an example of how the fees work for a $10.00 ticket where the fees are passed on to the buyer:
- $0.16 in Splash service charge fees
- $0.49 in Splash operational charges
- $0.61 in Stripe processing fees
In this case, the buyer pays $10.65 and your revenue is $9.39. A breakdown of the fees can be found inside of each ticket type.
Note: Non-profit organizations are subject to discounted fees. Learn more.
Passing fees onto buyers
Your tickets are configured to pass Splash’s service fee onto buyers. You can view or adjust this setting by following the steps below:
- Click the Tickets tab.
- Click inside a ticket type.
- Locate the Pass Splash fees onto buyer dropdown.
Adjust the toggle to Absorb Splash fee if you prefer to take the Splash fee out of your ticket revenue.
Stripe’s payment processing fee cannot be passed onto the buyer. Stripe fees will be deducted from each transaction at the time of your payout.
Getting paid with Stripe
For information on navigating the Stripe’s Dashboard — including inviting team members, creating reports, and searching for transactions — refer to Stripe’s Dashboard documentation.
Stripe payout methods
Stripe supports payouts to checking accounts, savings accounts, and virtual bank accounts. Update your bank account information at any time from Stripe’s Dashboard. Learn more.
Stripe payout schedule
By default, Stripe payouts are issued daily and contain payments processed two business days prior for accounts in the United States and Canada.
You can view your upcoming payout schedule and adjust it at any point from your Stripe Dashboard. Learn more about payouts in Stripe.
Note: If you just created a Stripe account, your first payout will be issued 7-10 days after your first successful payment. Subsequent payouts are processed according to your account's payout schedule, set in Stripe.
If you didn’t receive your payout, look out for an email from Stripe with the reason for the payout failure. You will also see a notification in your Stripe Dashboard. It can take up to five business days for your bank to inform Stripe that the payout failed. Learn more about failed payouts in Stripe.
Issuing refunds with Stripe
Note: Stripe’s payment processing fee cannot be refunded.
Handling declined cards and disputes with Stripe
If a guest’s credit card is declined, the following message will appear in Splash:
To view the reason for the decline:
- Log in to your Stripe account.
- Search for the transaction using any of the following metadata:
A dispute, also known as a chargeback, occurs when a cardholder questions a purchase made from their account with their card issuer. The issuer creates a formal dispute which immediately reverses the payment.
When a dispute occurs, Stripe will send an email notification to the email address associated with your Stripe account. Dispute information can also be found in your Stripe Dashboard.
Stripe provides a guided process for managing disputes, including submitting evidence and handling dispute payments. Learn more about how Stripe handles disputes.
Contact Stripe for payout inquiries, dispute management, declined transactions, and any other matters pertaining to your Stripe Dashboard using this link. You will need to log in to your Stripe account to submit a support request to Stripe’s team.
Why did I not receive my payout from Stripe?
If you just created a Stripe account, your first payout will be issued 7-10 days after your first successful payment.
Subsequent payouts are processed according to your account's payout schedule, set in Stripe.
Can I switch my payout method after selling tickets with Stripe?
Yes. You are able to switch your payout method to another Stripe account after selling tickets. To do so:
- Click the Tickets tab.
- Select the Payout tab.
- Click Change Your Payout Method.
What currencies can I sell tickets in?
Splash supports selling in United States Dollar (USD) with Stripe.
If the bank account set in your Stripe Dashboard is located outside of the US, you will be charged a currency conversion fee. Learn more about currency conversions in Stripe.
Why was my bank account charged by Stripe?
If you refund an amount that’s greater than the total payout amount in your Stripe account, you will see a negative balance. This is because Stripe debited your bank account the
For instance, if you have $100 in available payouts, but you refund $200 worth of transactions, then Stripe will debit your bank account the remaining $100. This will be reflected in a negative payout amount of -$100 in your Stripe Dashboard. Learn more about negative payouts in Stripe.
Is Stripe secure?
Yes. Stripe is certified to PCI Service Provider Level 1 - the most stringent level of certification available in the payments industry. Learn more about Stripe security.
How does Splash communicate with Stripe?
Refer to the diagram below:
Why do I see refunds that I never issued?
It's likely that these refunds are the result of disputes. Refer to Disputes to learn how you can manage these within Stripe.