This article answers the most commonly asked questions about Splash's on-site tools, including the Splash Host app.

On this page:

Badge printing FAQs

What type of printers and paper does the Splash Host app support for badge printing?

The Splash Host app can connect to a variety of printers, though we recommend the below Brother options:

• • Brother QL-1110NWB
  • Brother QL-820NWB

Printer paper: DK2205 continuous length white paper tape is required.

Can I edit the design of the badges?

No, the default design of the badge cannot be edited. However, you can customize the guest information that displays by selecting a primary and secondary label from inside the Splash Host app’s badge printing settings.

How do I print badges for guests who register on-site?

For iOS:

1. Tap an event.
2. Choose the Dashboard tab.
3. Tap Badge Printing.
4. Enable Auto-print on check-in.
5. Choose the Guests tab
6. Tap the plus icon.
7. Input the required guest information.
8. Select Checked In as the registration status.
9. Tap Add Guest.

Note: In the Kiosk tab, enable Allow self-registration. Then, set the status to Checked In.

For Android:

1. Tap an event.
2. Tap the settings icon, the last icon on the right.
3. Enable Auto-print on check-in.
4. Tap the Guests icon.
5. Tap the plus icon.
6. Input the required information.
7. Tap Done.

Registered guests are checked in by default.

Can I reprint a guest’s badge?

Yes. From the Guests tab, tap on a guest’s name, then tap Print Badge.

Ticketing FAQs

Can I use the Splash Host app to sell tickets on-site?

You cannot sell tickets with the Splash Host app, but you can use the app to register walk-in guests with their first name, last name, and email address. 

These guests will not be associated with a ticket type and will appear as basic registrations in your event’s RSVP tab on the web.

If you’re interested in selling tickets at the door, consider one of the following options:

1. Issue a "cash only" policy and use the Splash Host app to register a guest so they are accounted for. 
2. Encourage guests to use their own mobile devices to purchase tickets from your Splash page. We highly recommend this option instead of using designated on-site devices since multiple purchases made from similar devices can be interpreted as suspicious buying behavior. Our security team has the potential to block those purchases to protect your event against fraud.

If your event setup requires facilitating purchases through one or a few mobile devices, submit a case to our support team and we'll help prepare a plan to prevent declined purchases.

Social sharing FAQs

How do I share my event via text message?

You can share your event by text message on iOS using one of two methods below:

1. Log in to the Splash Host app.
2. Tap the export icon next to your event.
3. Select your sharing method.

Alternatively:

1. Tap an event.
2. Choose the Dashboard tab.
3. Tap the export icon.
4. Select your sharing method.