Print guest badges on-site with the Splash Host app, available on iOS and Android.

This article walks through the hardware and software requirements, setup instructions, and printing settings to get you started.

	This feature is available to Basic, Pro, and Enterprise plans
	Roles available: All roles
	This feature is in General Availability
	Take the iOS↗, Android↗, and Badge Printing↗ online courses

Hardware and software requirements

Badge printing requires the following:

1. Up-to-date app: Ensure you have the most up-to-date version of the Splash Host app downloaded for iOS or Android.
2. Printer: The Splash Host app can connect to a variety of printers through AirPrint, though Splash Support troubleshoots solely with Brother printers recommended below. Check out Choose2Rent for printer rental options. 
   

• • Brother QL-1110NWB
  • Brother QL-820NWB

1. Printer paper: DK2205 continuous length white paper tape is required.
2. Internet source: A WiFi device such as a MiFi (mobile hotspot) or a router is also required.

Badge printing setup

Setting up your WiFi

A strong and stable internet connection is necessary for badge printing. Your printer and device will both rely on this internet connection.

For on-site printing, we recommend using a MiFi (mobile hotspot) for the following reasons:

• It allows you to configure your printer and devices before your event.
• If you're using the same hotspot for all events, your printer will remember the hotspot and save you setup time.
• It provides a dedicated internet connection for multiple devices.
• There are fewer settings to manage for an effective connection.

If you'll be connecting to a venue's standard WiFi network, ensure the following settings are activated:

• The network must offer at least 2.4 GHz frequency to accommodate the printers.
• Ensure the client Containment Setting is set to “Off” to allow devices to communicate with the printers.
• Make sure the access point is in line-of-sight of the registration area to ensure that there is a strong signal at registration.
• Create a Private SSID for registration devices. This will dedicate a part of the internet signal to the registration network.

Inserting your paper tape

Before getting started, be sure to insert the DK2205 continuous length white paper tape with the arrow pointing into the printer.

Connecting your printer to WiFi for the QL-820 printer

Now it's time to connect your printer to WiFi.

First, set up your printer’s device profile:

1. Menu > Template Settings > Template Mode > OFF.
2. Menu > WLAN > Network Mode > Infrastructure Mode.

Then, connect your printer to WiFi:

1. Open WLAN.
2. Scroll to Infra Manual Settings and press OK.
3. Choose your WiFi network.
4. Enter the WiFi password.
5. Press OK after success.

Connecting your printer to WiFi for the QL-1110NWB printer

Now it's time to connect your printer to WiFi.

1. Turn on the printer.
2. Open your mobile phone’s WiFi settings.
3. Locate and connect to the printer. This should appear as DIRECT-XXXXX_QL-1110NWB where XXXXX is the last 5 digits of the product serial number. The printer's default password is 111XXXXX where XXXXX is the last 5 digits of the serial number again.
• This will disconnect your phone from the current WiFi network and connect you to the printer via WiFi.
4. Once set up, connect the printer to the Splash Host app.

Connecting the Splash Host app to a printer

The Splash Host app does not currently support connecting to the printers via Bluetooth.

To connect your Splash Host app to a printer (iOS):

1. Connect your device to the same WiFi network that the printer is connected to.
2. Open the Splash Host app.
3. Tap an event.
4. Choose the Dashboard tab.
5. Tap Badge Printing.
6. Tap Connect to Printer. The app will scan the internet network for your printer.
7. Tap on your printer name once it appears.

To connect your Splash Host app to a printer (Android):

1. Connect your device to the same WiFi network that the printer is connected to.
2. Open the Splash Host app.
3. Tap an event.
4. Tap the settings cog in the lower-right corner.
5. Tap on Connect to a Printer.
6. Grant the app the permissions necessary to connect to the printer.
7. Tap on your printer name once it appears.

Configure your badge printing settings

Now that your Splash Host app and printer are connected, you can customize the guest information on your badges and automate the printing process.

Tap on Badge Printing to access Printer Settings. Here, you can:

• Select Paper Size: Select the paper size that corresponds to your printer paper. The default paper size for DK2205 paper tape is 62mm.
• Automate Printing: Enable the Auto print on check-in setting to automatically print a guest’s badge upon check-in. 
• Add QR Codes (iOS only): Add a guest’s QR code to the name badge.
• Select a Primary label: Customize what primary information that appears on a badge. The default primary label is first and last name.
• Select a Secondary label: Use Secondary Label to add information beneath a guest’s primary label on the badge.

Here is an example of a badge printed from the Splash Host app. 

Printing badges on-site

With the auto print on check-in setting enabled, you can use any of the methods below to check-in guests and simultaneously print badges.

1. Swipe to Check-In: Swipe right on a guest’s name in the Guests tab to mark them as Checked In and automatically print their badge. 
2. Register Guest: Tap the plus icon in the Guests tab to register walk-in guests to your event. Select the Checked In status to automatically print their badge (iOS). Registered guests are checked in by default on Android.
3. Splash Kiosk (iOS only): Enable Allow Self Check-In and Allow Self-Registration in the Kiosk tab to register guests with a Checked In status and automatically print their badge.
4. On-Site RSVPs (Android only): Launch the On-Site RSVP form to register guests with a Checked In status and automatically print their badge.

To manually print or reprint a guest’s badge:

1. Tap an event
2. Choose the Guest tab.
3. Tap a guest to open the Guest Info view.
4. Tap Print Badge.

Troubleshooting

Refer to our on-site troubleshooting article for additional assistance.