This guide walks through event-level integration settings. These settings display event-specific integration details thats are inherited from account-level configurations.

On this page

• Introduction to integration settings for events
• Viewing integration settings for an event
• Editing integration settings for an event
• Troubleshooting integrations for an event

Introduction to integration settings for events

Splash integrations support the transition of information between Splash and other platforms by having Splash events created corresponding integration items in the integrated platform (e.g. Salesforce campaigns, Marketo programs, etc.). Data flows between the Splash event and the connected integration item, resulting in a direct link between the two platforms.

The integration item associated with each event is surfaced directly within the event, while the general configuration settings for the integration are managed on the account-level.  

Integration items are available for Salesforce Sales Cloud, Marketo v2, Zoom Webinars, ON24 Webinars, and BlueJeans integrations.

These settings allow your team to:

• Ensure events are correctly connected to their remote counterparts.
• Troubleshoot integrations on the event-level.
• Enable and disable integrations on the event-level for the Salesforce Sales Cloud and Marketo v2 integrations. 
• Edit Salesforce Campaign IDs for events.

Viewing integration settings for an event

1. Open an event from your Events Dashboard.
2. Click Settings in the left-side navigation. 
3. Click Integrations in the top navigation.
4. Click on the integration to expand the settings.

In the settings, you'll find additional integration details, including an Activity Log and a direct link to the item created in the connected platform.

You can enable or disable the Salesforce Sales Cloud and Marketo v2 integrations for an event by using the On/Off toggle. Enabling or disabling one of these integrations on the event-level won't impact any account-level settings.

Warning: If the Marketo setting Give event planners option to skip program creation or the Salesforce Sales Cloud setting Allow users to disable integration for specific events is disabled in the account-level integration settings, then the integrations are considered required and the On/Off toggle won't appear on the event-level.

Editing integration settings for an event

In addition to viewing the Salesforce Sales Cloud integration settings, the Campaign ID can also be edited within the integration item's settings.

To edit a Salesforce Sales Cloud Campaign ID:

1. Open an event from your Events Dashboard.
2. Click Settings in the left-side navigation. 
3. Click Integrations in the top navigation.
4. Click on the Salesforce Sales Cloud integration to view it.
5. Enter the new Campaign ID into the input field.
6. Click Save.

After you've edited a Campaign ID, use the Salesforce debugger tool to make sure your event information syncs over successfully. 

Pro Tip: The New Integration button allows event-specific integration to be added. Event-specific integrations are independent from integrations configured on the account-level and won't include an event-level integration setting.

Troubleshooting integrations for an event

The integration settings comes equipped with integration details along with an event-specific Activity Log. Any event-specific Activity Log details will also appear within the account-level Activity Log for the integration.

Note: Since the Salesforce Sales Cloud integration tracks actions for all events in the account-level debugger tool, an Activity Log won't appear within the settings.

To begin troubleshooting, click on the integration item to expand the settings. Confirm that all of the integration details provided are accurate and that the correct integration item is connected to the event.

If all of the integration details look correct, click on the Activity Log to view specific details about the event and each guest action. Any errors that have been logged will appear under the Errors Only section.

If you don't see an integration item associated with your event, reach out to your team administrator to make sure there is an integration configured and active the account-level and that your even falls within the listed trigger conditions. Check out our integration guides for more information on setting up trigger conditions.