Splash integrations support the transition of information between Splash and other systems by connecting events to corresponding items in a connected system (e.g. Salesforce campaigns, Marketo programs, etc.). Data flows between the Splash event and the corresponding item resulting in a direct link between the two systems.

This guide walks through event-level integration settings. These settings surface event-specific details for organization-level integrations.

On this page:

Introduction to integration settings

The integration details associated with each event are surfaced directly within the event, while the general settings for the integration are managed on the organization-level.  

Integration settings are available for Salesforce Sales Cloud, Marketo v2, Zoom Webinars, ON24 Webinars, and BlueJeans integrations.

These settings allow you to:

• Ensure events are correctly connected to their remote counterparts.
• Connect or disconnect integrations at the event-level.
• Enable and disable integrations on the event-level for Salesforce Sales Cloud and Marketo v2 integrations. 
• Troubleshoot event-specific integration issues.

Viewing integration for an event

In the settings, you'll find additional integration details, including an activity log and a direct link to the item created in the connected system.

1. Open an event from your Events Dashboard.
2. Click Settings. 
3. Click Integrations.
4. Click on the integration to expand the settings.

Editing integration settings

Each setting includes the option to connect or disconnect the integration from the event.

Disconnecting an integration will stop guests from syncing. If a guest's status changes after the integration is disconnected, the integration will attempt to create a new campaign.

Connecting an integration will connect an existing webinar, campaign, or program to your Splash event. Once connected, any existing guests on your Splash event will need to be manually synced over to the newly connected webinar, campaign, or program. We'll walk through these steps in more detail below.

To disconnect an integration:

1. Open an event from your Events Dashboard.
2. Click Settings.
3. Click Integrations.
4. Click on the integration to view the settings.
5. Click Disconnect.

The Salesforce Sales Cloud, Marketo v2, and Zoom Webinars integration include an ON/OFF toggle which can enable or disable the integration for an event. 

To connect an integration:

1. Open an event from your Events Dashboard.
2. Click Settings in the left-side navigation. 
3. Click Integrations.
4. Click on the integration to view the settings.
5. Enter the new ID in the input field.
6. Click Connect.

Here's how to find the ID for each integration:

BlueJeans
To find a BlueJeans event ID, open the Command Center as an Admin user and copy the event ID from the Live Events tab.

ON24
To find an ON24 webinar ID, click into the WebCast Elite tab and select a webinar. The ID is listed in parentheses next to the webinar title.

Marketo
To find a Marketo program ID, open the program and copy the numeric part of the URL. for example, if the URL is https://app-sj17.marketo.com/#ME00001A1, the ID is 00001.

Salesforce
To find a Salesforce campaign ID, open the campaign and copy the end of the URL. For example, if the URL is https://xxx.salesforce.com/123450000001SS, the ID is 123450000001SS.

Zoom
Webinar ID: To find a Zoom webinar ID, open the webinars list and copy the ID from the webinar ID column.
Password: Splash automatically creates passwords for webinars created through the Zoom Webinars integration. If a webinar with an existing password is connected, the password field will automatically update with this information. Any edits made to the webinar password in Splash will also update in Zoom.

Once an integration is connected, the event's title, description, timezone, duration, and closed registration settings will automatically sync to the webinar, program, or campaign. 

All new guests added to the event moving forward will also be automatically synced.

If you're connecting a new Salesforce Sales Cloud Campaign ID, be sure to use the Salesforce debugger tool to sync your existing guests. 

Troubleshooting integrations

The integration settings comes equipped with integration details along with an event-specific Activity Log. All event-specific Activity Log details will also appear within the organization-level Activity Log for the integration.

To begin troubleshooting, click on the integration item to expand the settings. Confirm that all of the integration details provided are accurate and that the correct integration item is connected to the event.

If all of the integration details look correct, click on the Activity Log to view specific details about the event and each guest action. Any errors that have been logged will appear under the Errors Only section.

If you don't see an integration item associated with your event, reach out to your team administrator to make sure there is an integration active on the organization-level and that the event falls within the listed trigger conditions. Check out our integration guides for more information on setting and updating trigger conditions.