With our new Virtual Event Page touchpoint, your online events stay secure while offering the same seamless, branded experience you’ve come to expect from Splash.
This guide will walk you through the simple steps it takes to customize the guest journey from event registration to one-click check-in and finally to the embedded livestream content.
On this page:
1. Introduction to the Virtual Event Page touchpoint
Watch a video
Follow the steps
Guests will start by registering on your event page:
In the email confirmation (or any other email template of your choice), guests will receive a unique check-in link that only they can use:
Beginning thirty minutes prior to the event start time, this link will allow guests to check-in with one click:
Once checked-in, live stream content becomes available for guests to view:
Visitors with a link who have not registered will be prohibited from accessing the content and prompted to register for the event, space and privacy permitting:
2. Setting up the flow
The remainder of this guide will walk through the steps of designing the touchpoint, communicating with guests, testing the flow, and understand the post-event experience.
Watch a video
Keep reading to get started!
3. Designing the touchpoint
The Virtual Event touchpoint is accessible in the Event Overview for both RSVP and ticketed events. To access the touchpoint, click on the Add a Touchpoint button.
Inside the touchpoint, you’ll see a dropdown in the upper lefthand corner. This dropdown contains the four different virtual event states of the guest experience:
- Check-In (Countdown)
- Check-In (Open)
- Check-In (Link Used)
- Live Stream
By default, your event's fonts, colors, and logo are dynamically pulled into the Virtual Event Page touchpoint, making designing each virtual state easier than ever. On the right-hand side of each state is Splash's Layout Tree complete with all the tools to keep you on brand.
Pro Tip: Use the button element in the footer to link out to your next event, or any destination!
Note that adding elements is not available at this time. Additionally, not all elements can be hidden or deleted.
4. Finalizing each virtual state
Guests will see a different state depending on when they click their check-in link. Let’s walk through each and ensure we're completely finalized before launch. We'll begin with the first state in the dropdown on the upper lefthand corner:
A guest who clicks their check in link early will be notified that the event hasn’t started yet. The Pre Event state will display up until 30 minutes before the event start time. This state is locked at 30 minutes prior to the event start time to allow enough time for check in and cannot be adjusted.
Guests can check themselves into the event with one click starting 30 minutes before the event.
Default disclaimer text is included to let the guest know that their URL can only be used on one browser on one device. This is to prevent the guest from sharing their unique link, which will prompt the Check-In (Link Used) state described below.
Once a guest checks in, their status will transition to Checked In in your event’s Guest List (for RSVP events only) and any subsequent CRMs based on the integrations set up within your organization. When they close the tab or browser, their status transitions to Checked Out.
Note: We store the most up-to-date Checked In and Checked Out times in the Guest List. This means if a guest checks back in, we will update their Checked In time to the most recent value. To understand a guest's total duration, keep reading until section 6: Understanding the post-event experience.
Check-In (Link Used)
Visitors who attempt to access a link that has already been used to check into the virtual event will be prompted to register for the event.
Your event page’s registration status, capacity, or privacy settings will dictate whether or not the visitor can register to access the livestream.
Guests who successfully check into the event will be able to see your live stream content.
Link: Learn more about our compatible video and audience engagement providers.
To embed a video, chat, or other type of virtual content:
- Click the Embed element in the Layout Tree.
- Click Embed Options.
- Select one of our recommended video providers: Zoom or Vimeo, or select Custom Embed.
- Click Add Embed to add a second embed.
- Click theicon next to Virtual Content to adjust the layout of the embeds from our default Side by Side view to Sidebar or Stack.
If instead you prefer to take guests to a separate location to view your content (or your video provider does not provide embed code):
- Click the three dots next to Virtual Embed.
- Select Link Out.
- From inside Link Out, enter your URL in the Button Link field.
5. Communicating with guests
To ensure your virtual content stays secure, we have a special way of letting guests through the virtual door. Guests will only be able to access the Virtual Event Page using their unique check-in link, otherwise known as their Virtual Event URL. The format of each URL is yourdomain/virtual?gz=uniquenumber
Pro Tip: A seamless experience with the Virtual Event Page touchpoint is only possible if your guests get access to their Virtual Event URL. Be sure to use all of our recommendations for sending guests their Virtual Event URL.
Here the top need to knows when it comes to the Virtual Event URL
- There are many ways to send guests their Virtual Event URL, included below, and we recommend relying on all of them to ensure your guests know where to be.
- Calendar attachment
- On-page confirmation message
- Email confirmation and reminder email
- Guest List
- Email provider integrated through Splash
- A Virtual Event URL can only be used for check-in on one browser and one device at a time.
- Each guest's Virtual Event URL is stored in the Guest List (RSVP events only).
5. Testing the flow
To test the flow, we recommend duplicating your event page and running through the flow as an actual guest. This will ensure you haven't missed a beat.
Link: Be sure to also check out our pre-event checklist before launching your next event.
- Duplicate your event page and set the event start time to now.
- Navigate to the Virtual Event Page touchpoint.
- Replace the Zoom ID with a test Webinar/Meeting ID.
- RSVP to the event as a guest.
- Start the Zoom Webinar or Meeting.
- Join via your Virtual Event URL to make sure the embed is working.
Heads up that you cannot generate a Virtual Event URL using the [virtual_event_url] tag in a test email. You must submit an actual registration!
6. Understanding the post-event experience
The virtual content element on your Live Stream State will look different once your event has ended depending on your video provider. It's important to note that Virtual Event URLs will be active until you decide to unpublish your event, meaning guests can still check in and see the Live Stream State.
Reminder that once a guest closes their browser tab, their status will transition to Checked Out in your Guest List. Checked In and Checked Out times are available columns in your guest list:
Note: These columns are only available in RSVP events.
To understand the average duration of your guests' time in the virtual event your top-level Reporting tab. Make sure to switch to the Event Guest List Dashboard where you'll find the "Average Duration in Minutes" column in the Event Details table.
Link: Looking to host on-demand content after the event? Learn how to transition your page into a post-event site.