On March 3, 2020 Splash will be phasing out support for older versions of the TLS encryption protocol.
We encourage you to review the FAQ below to determine whether you may be affected by this change, along with the recommended steps to avoid any impact.
What is TLS?
TLS stands for Transport Layer Security which is a cryptographic protocol used to increase security over computer networks. In short, it aims to provide privacy and data integrity between a client (web browser) and a server (website).
How will this change affect my guests?
Most modern web browsers already support TLS 1.2 encryption, so as long as users are running an updated browser and operating system they should not be impacted by this change.
If your guests are trying to load a Splash page with a TLS 1.1 connection, an error message will appear similar to the below examples:
If your guests reach out mentioning the above error messages, advise them to update their browsers to the latest version. That should do the trick!
Which browsers are affected by this change?
Google, Microsoft, Apple, and Mozilla have all announced that their browsers will no longer support TLS 1.0 and 1.1 as of March 2020. Therefore, all of the major browsers will be impacted by the TLS protocol change.
Don't worry! You can check which protocol your browser supports by going here.
Can I check which of my attendees are using unsupported browser versions?
While individual attendee data is not available, we offer a service to pull browser usage percentage for a specific event page. If you anticipate having a specific event's audience to be using legacy browsers, feel free to reach out with a request for a current visitor browser breakdown with the event's URL.
Should I message my guests and let them know about this deprecation?
Most browsers started supporting TLS 1.2 in 2008, so we estimate the usage of TLS 1.1 browsers to be minimal and not warrant event-level messaging for guests.
Fun fact: According to Mozilla, only between 0.46% and 0.68% users use TLS 1.0, whereas TLS 1.1 usage is virtually non-existent at 0.02%. Even Twitter deprecated support for TLS 1.1 since July 2019!
You should be good to go! Our Support team is happy to assist with any additional questions, so don't hesitate to reach out.