Why did I not receive my payout from Stripe?

Once an organizer begins processing on Stripe, the first payout is made 7-10 days after the first successful payment is received.

If for some reason your payout has not been received, it is likely that your bank account was not able to receive the payment. In this case, the funds will be returned to Stripe.

It can take up to five additional business days for your bank to return the payout and inform Stripe that it has failed.

It's important to make sure that the bank account information you provide is correct. If it is not (e.g., a typo in the account number), it is possible for payouts to be sent to another bank account holder. If you are certain that your banking details are correct, or have been in contact with your bank to resolve any issues that might have occurred at their end, you can resume payouts by clicking "Resume Payouts" from your Stripe Dashboard.

To get more information about why your payout may have failed, refer to Stripe's documentation here.

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