What are Ticket Order Time Limits, and what do I need to know about them?

Are you wondering what the deal is with the Order Time Limit option in your Ticket settings?

Wonder no more! The ticket order time limit is the time you can allow someone to remain on the ticket purchase page while purchasing a ticket, before the purchase page expires.

You'll see a timer running  on the Ticket Purchase page up at the top:

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So, what happens when the Order Time Limit expires and the person purchasing the ticket doesn't finish completing the purchase?

The ticket purchase page will expire, and it will re-route you back to the main Splash page to begin the process again. It will also show in the domain that the link is expired. Check it out below:

 

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Okay, got it. What else do I need to know?

Aren't you wondering what happens if you have multiple tickets that can be purchased on a page, an each ticket has a different order time limit? Well don't worry, we have the answers to that question too!

For example, on this page, the Food ticket has an Order Time Limit set to 15 minutes:

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And the drink ticket Order Time Limit is set to 5 minutes:

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The order time limit will always default to the ticket that has a smaller order time limit. So in this case, the purchaser would only get 5 minutes to purchase these two tickets.

 

Anything else?

Nope, that should cover it! But if you have any more questions, feel free to drop us a note here and we'll help you out!

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