What does it mean when a ticket is marked as disputed?
A disputed ticket occurs when a purchaser submits to their bank that the transaction was not authorized or the product was not received.
We handle all of these disputes (also called chargebacks) on your behalf, so you don't have to worry about contacting the attendees.
When we receive a dispute, the funds are immediately withdrawn from our account. We submit the purchasing information through our payment processor and contact the attendee. The ticket is also automatically marked as disputed in your page and our system.
Once the bank receives the information, then a decision is made as to whether the dispute is "won" (funds returned to us) or "lost" (funds remain sent back to the attendee). If the dispute is won, the funds are returned to your payout, and the tickets are reinstated.
- The organizer, in good faith, can let the guest into the event. On our end, we would hope that the dispute does officially get reversed, and we will send the organizer the funds at a later date.
- The organizer can advise the guest to repurchase tickets, and also reverse the dispute with the bank. Once the funds have been reversed, we can help the organizer refund the initial purchase.
- The organizer can advise the guest to repurchase tickets, then contact the bank to explain that they want to keep the original dispute as is because they repurchased. We incur a $15.00 fee for those disputes each time, but we'll cover it for you in this instance.