What is the difference between collaborators and team members?

UPDATE: If you've been using the Contacts Manager since March 2016, there will be changes to your Splash account. 

  1. Event level team members are now called "collaborators." They're not a core part of your team but are trusted partners for specific events.
  2. You upload it, you keep it. Event owners will no longer see contacts belonging to event level collaborators (i.e. if a collaborator uploads a guest list to an event and those guests did not RSVP, the event owner will lose the contacts). If you would like to keep access to your collaborator’s version of the contact, please be sure to invite them to a part of your organization. 

  3. Cleaner lists. Your duplicate contacts will be merged into one.

  4. List sharing. Your contact lists will be shared with the rest of your team. List visibility is based on your organization's group hierarchy and its permission sets.

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So, how do you build a team in Splash?

When bringing in event staff to help design, send invites, and manage your event, you have two levels of access to choose from in Splash:

Event Level Collaborators | Features and access:

  • Added on an event level only
  • Design access
  • Upload guest list contacts 
  • Create and send emails
  • Manage RSVPs
  • Receive RSVP and Contact the Organizer notifications

When the collaborators are not in your team's organization, the contacts and lists they add to your event will be copied into your account. A collaborator will not be able to access the contact history and details beyond this one event. 

Event level collaborators are added from the Settings tab on your event page's toolbar. Check out more info here.

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Account Level Team Members (Enterprise only) | Features and access:

  • View, edit, and delete shared contacts in the Contacts Manager
  • View, edit and delete contact lists
  • Added on an event level only
  • Design access
  • Upload guest list contacts 
  • Create and send emails
  • Manage RSVPs

Your Enterprise Customer Success Manager can help set up further permissions around Contacts access. 

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