Can I create a waitlist for when my tickets sell out?

So the bad news first: the waitlist feature is currently only available for RSVP events. 

Now the good news: forget that noise--you can make a waitlist for a ticketed event anyway. Check it out!

 

A Tale of Two Tickets

First up, we'll create two separate ticket types. Ticket #1 is going to be our limited quantity admission tickets. 

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Ticket #2 though will be a free RSVP ticket, which will be sent out once Ticket #1 runs out and will act as our waitlist.

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Hammer Out the Details

The same as any other proper science, the devil is in the details of Party Science. We might have our basic tickets set up, but for a great event we'll need to make a few tweaks. Let's start with some clarity. If this is going to be a waitlist, we should leave absolutely no uncertainty it isn't a real ticket. 

Change the ticket description and the confirmation messaging to make it clear that the ticket doesn't include event admission. 

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It's also a good idea to not send the guest an actual ticket. In the confirmation messaging again, remove the ticket PDF attachment.

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Two Big Notes

Okay, this is very important to keep in mind: the free RSVP ticket can't store the guest's credit card information to charge at a later date. If you open up tickets to some of your waitlisters, we recommend creating a special tracking link to send them.

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Another final big item: make sure to put your waitlist ticket on sale only after you've sold out of your normal tickets. We definitely don't want anybody getting confused. 

 

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