What happens if someone doesn't recognize the ticket charge on their billing statement?
Typically when this occurs, the person will dispute the charge with his or her credit card company and you will receive a chargeback. With a chargeback, the money from that ticket charge is removed from payout, just as with a refund. Find out more about how Splash handles chargebacks on your behalf.
For these reasons, it’s extremely important that you choose a purchase description that makes the nature of the charge very clear. We recommend you choose your event name - or an abbreviated version - as the purchase description. See how to change your purchase descriptor in this video.