Can I offer partial refunds to my guests?

We get it. People cancel all the time. Let’s say someone bought 3 tickets to your event in a single transaction, then contacted you requesting a refund for just 1 of those tickets. We’d call that a “partial refund.” Is it possible on Splash? The short answer: Yes! 
 
However, due to restrictions put in place by our transaction processing partner Braintree, partial refunds can only be issued when "Check" or "Wire" are your ticket payout method.
 
Issuing a Partial Refund 
  • Head to the RSVP tab of of your Splash page. Search or filter to find the guest you're looking to issue a refund to.
  • Hover over the guest's name and click the pencil icon that appears on the right.
  • In the window that opens, click the "Issue a Refund/Revoke Tickets" button.

 

 

Let's break down a few scenarios:

1. To revoke a ticket and refund the full purchase amount, select the checkbox next to the ticket then click “Process Refund/Revoke”.

2. To revoke a ticket and refund a portion of the purchase, select the checkbox next to the ticket and manually enter the amount to refund, then click “Process Refund/Revoke."

3. To refund a portion of the purchase amount, but not revoke the ticket, deselect the checkbox next to the ticket, manually enter the dollar amount to refund, then click “Process Refund/Revoke.” 

Was this article helpful?
0 out of 1 found this helpful

Comments

0 comments

Please sign in to leave a comment.