How do I issue a refund?

How to Issue a Refund or Revoke a Ticket from Splash on Vimeo.

 

Refunding a purchased ticket is a painless process; in fact, it only takes a few clicks.

Here's how to issue a refund:

  1. Click the RSVPs tab on the right of your Splash page.
  2. Find the guest you'd like to issue the refund to, then click the pencil all the way to the right of the person's name; this will bring up an Order Details module.
  3. Now, click the ISSUE REFUND button on the right side of the module:
    • To issue a full refund of the ticket, immediately click the PROCESS REFUND button.
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