How do I issue a refund?

How to Issue a Refund or Revoke a Ticket from Splash on Vimeo.


Refunding a purchased ticket is a painless process. It only takes a few clicks!

Here's how to issue a refund:

1. Click the RSVPs tab on the right of your Splash page.

2. Find the guest you'd like to issue the refund to, then click the pencil all the way to the right of the person's name; this will bring up an Order Details module.

3. Now, click the Issue a Refund/Revoke button to move to the next step.


4. To issue a full refund of the ticket, immediately click Process Refund button.


To issue a partial refund check out the steps here: Can I offer partial refunds to my guests?

5. An email is sent to the attendee once the refund has been issued. 

Check it out below:



To note: If a refund is issued to an attendee's card that is no longer active, the purchaser must communicate with his or her bank about restoring the refund.

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