I see a Splash charge on my statement, but I asked for a refund. Why?

When you request a refund it does not erase the charge from your billing statement. Rather, it adds another negative charge to cancel out the original.

Therefore, if you request a refund you will not see zero line items for any descriptor starting with SPL. You will see two line items: one positive and one negative.

Confused? Submit a request at the top of this page, and we'll be happy to explain.