12/12/17 - Allow attendees to cancel their RSVP

Most event planners have a formula for estimating the number of guests who are actually going to show up.

Results vary.

Today's release makes it easy for registered guests to cancel their reservation - giving planners a truer sense of who's coming, while improving their waitlists and conversion rates.


Here's how it works: 

RSVPs can be canceled in two clicks directly from any Splash email that uses the new [cancel_rsvp] tag.

Let's set this up for a confirmation email!

1. Head into your Confirmations tab, and click the Edit button to access the confirmation template in the Email Sender.

1._Confirmations_Tab.png 

2. Add a button or text link with a Call to Action (i.e. "CANCEL RSVP" or "Can't make it?") and set its URL to [cancel_rsvp].

_ad6519ef133cdf914c76970d06272b18__Screen_Shot_2018-05-01_at_12.58.05_PM.png

  

3. When a guest clicks the Cancel RSVP link in your email, it will bring them to an interstitial Splash page that features two prompts: Return to Event and Cancel RSVP.

Screen_Shot_2018-05-01_at_1.02.32_PM-1.png

 

4. If your guest cancels their RSVP, they will immediately be shown a confirmation message that their registration has been successfully canceled. 

 

5. In your guest list, your Attending count will decrease with each cancelation; the guest will also be added to a newly created Canceled list, and their Status will update to Not Attending.

5._ELGL.png

 

Pretty easy, right?

For events where seating is limited, we recommend sending an email a day or two in advance that asks invitees to change their response if they can't make it.

The new [cancel_rsvp] tag is available now to all enterprise clients.
Not on enterprise? Request a demo today.

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