How do I change the address my emails are sent from? Follow
One of the many perks of having a paid Splash plan is the ability for every part of your guest experience to be distinctly on-brand — including the emails you send through Splash.
What is Email White Labeling?
Email White Labeling refers to the technical setup that allows you to send emails from your company’s domain directly from Splash's Email Sender.
After we configure the necessary DNS settings, in collaboration with your IT Team, the White Labeling will be instantly activated across your entire Splash organization.
What options do I have?
This email address you set up can be one of two options: Dynamic or Static.
1. Dynamic: This option will feature the event page’s title before the @ symbol in the address, and auto-populate on an event-by-event basis. This must be a subdomain of your company’s domain, like events.companyname.com. (example: [eventtitle]@events.companyname.com). Replies will be forwarded to the email of the Event Owner Splash User, so no centralized inbox is needed.
2. Static: The email address will remain constant across all emails you send from Splash, and can be set up on your company’s root domain, or, on a subdomain. Up to 5 different addresses for one domain are included in your purchase, that you will be able to choose from per event (example: events@companyname.com or rsvp@companyname.com). Replies will land in that inbox, and Splash users would need to have access to that centralized inbox to manage those replies.
Once implemented, where would replies to Splash Event Emails go?
As detailed in this Help Center article, responses to emails sent from your Splash page will be received by all collaborators with the “Receive notifications” checkbox enabled.
However, if guests are emailing the address on the whitelabel directly, you'll have to get an inbox set up for that address outside of Splash, or emails won’t be received.
How long does this take to set up?
The typical turnaround time is around 10 business days. This leaves ample time for your team to provide all of the required information and for us to apply the configurations to your organization.
This time allotment also accounts for any questions you may have.
What's the cost?
A standard, static white label costs $1,500 to implement. Note that this cost may vary depending on scope.
Cool, now what!?
Email White Label is an item on our Splash Professional Services Menu. You can check out this menu to look at more information on the service and additional services we offer.
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Note: Starting February 2024, Google and Yahoo implemented enhanced email authentication requirements for all bulk senders. Be sure you are following all necessary steps to ensure your emails are delivered. |
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