One of the many perks of having a paid Splash plan is the ability for every part of your guest experience to be distinctly on-brand — including the emails you send through Splash.
What is Email White Labeling?
Email White Labeling refers to the technical setup that allows you to send emails from your company’s domain directly from Splash's Email Sender.
After we configure the necessary DNS settings, in collaboration with your IT Team, the White Labeling will be instantly activated across your entire Splash organization.
What options do I have?
This email address you set up can be one of two options: Dynamic or Static.
1. Dynamic: This option will feature the event page's title before the @ symbol in the email (example: firstname.lastname@example.org).
2. Static: The email address will remain constant across all events you send from (example: email@example.com or firstname.lastname@example.org)
The domain in the alias must not currently be used to host other websites.
Once implemented, where would replies to Splash Event Emails go?
As detailed in this Help Center article, responses to emails sent from your Splash page will be received by all collaborators with the “Receive notifications” checkbox enabled.
However, if guests are emailing the address on the whitelabel directly, you'll have to get an inbox set up for that address outside of Splash, or emails won’t be received.
How long does this take to set up?
The typical turnaround time is around 10 business days. This leaves ample time for your team to provide all of the required information and for us to apply the configurations to your organization.
This time allotment also accounts for any questions you may have.
What's the cost?
A standard, static white label costs $1,500 to implement. Note that this cost may vary depending on scope.
Cool, now what!?
If you're a on a paid Splash plan, submit a request! Our Support Team will get the ball rolling and loop in your Customer Success Manager to confirm pricing for your team.