How do I contact support?

Experiencing a problem? The fastest way to get help is to collect your event's URL, a summary of the issue, and any relevant screenshots of what you're seeing or experiencing. 

There's no need to write a novel. But trust us, these details cut our team's investigation time in half!

Our customer support hours are from 10 AM to 6 PM EST. Feel free to reach out to our support team here, and we'll help you out.

Looking for a phone number? Due to the nature of our online platform, it's much more efficient for us to help via email. It allows us to tag in our colleagues, immerse ourselves in the investigation, and then send you step-by-step instructions with personalized screencasts. 

Please send all specific questions you have through email, and we'll make sure you're taken care of!

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