How do I contact Support?
Experiencing a problem? The fastest way to get help is to collect your event's URL, a summary of the issue, and any relevant screenshots of what you're seeing or experiencing.
There's no need to write a novel. But trust us, these details cut our team's investigation time in half!
For free Splash Basic accounts, we offer email support through our contact form Monday through Friday, 9AM to 6PM Eastern Time. Typically you'll receive a response from our team in 1-3 business days.
For Splash Enterprise accounts, we offer both Professional email and phone support Monday through Friday, 9AM to 9PM Eastern Time. Your Customer Success Manager will provide more details after your team's implementation is complete.
Questions? Reach out at any time. We're here to help!